FAQ's

1. What is Fashion Allura?
   Fashion Allura is an online fashion store dedicated to bringing the latest trends in women's clothing and accessories. We carefully curate our collections to offer stylish, high-quality pieces at affordable prices.

2. How do I place an order?
   You can easily place an order by browsing our collections, adding your desired items to the cart, and proceeding to checkout. You’ll receive a confirmation email once your order is placed successfully.

3. How long does shipping take?
   We aim to deliver your order within 2-5 business days for items shipped within the US, and 5-10 business days for international orders. You’ll receive tracking information via email as soon as your order ships.

4. What payment methods do you accept?
   We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options like PayPal and Apple Pay for your convenience.

5. Can I track my order?
   Yes! Once your order is shipped, we will email you a tracking number so you can monitor its progress. You can also check your order status by logging into your account on our website.

6. What is your return policy?
   We accept returns on unworn items with original tags and packaging within 7 days of delivery. For a detailed overview, please review our Returns & Refunds Policy.

7. Do you offer exchanges?
   Currently, we do not offer exchanges. If you wish to get a different size or style, we recommend returning your item and placing a new order for the desired product.

8. What if I receive a damaged or incorrect item?
   If you receive a damaged or incorrect item, please contact us immediately fashionallurainfo@gmail.com with your order number and photos of the product. We’ll do our best to resolve the issue quickly.

9. Do you ship internationally?
   Yes, we ship to select international locations. Please note that international shipping times may vary based on your location.

10. How can I contact customer service?
    You can reach our customer service team via email at fashionallurainfo@gmail.com. We strive to respond to all inquiries within 24 hours on business days.

11. Are your products true to size?
    We provide size charts on each product page to help you find your best fit. If you’re unsure, feel free to reach out to us for assistance.

12. Do you offer discounts or promotions?
    Yes, we often run seasonal sales and promotions. Sign up for our newsletter to be the first to know about our latest deals and exclusive discounts!

If you have any other questions, feel free to reach out to us—we’re always happy to help!